According to the Ministry of Public Administration and Communications, Trinidad and Tobago is on a path to improving the quality of service to all citizens and enhance the way in which work is done in the Public Service so that Government services can become closer to all citizens.
Through the Arthur Lok Jack Global School of Business a team of three Public Service Professionals took hold of that charge. On the evening of March 10, 2018 the team of Marie Hinds from the Ministry of Planning and Development along with Sharon Bailey of WASA and Giselle Lall from T&TEC graduated with a Master of Institutional Innovation and Effectiveness 2017. The students won the Award for Excellence in Practicum (Solution/Intervention) the Topic, The Citizen in Co-Production- The Case of Town and Country Planning Division Trinidad and Tobago and graduated with distinctions in the field of study.
During the team’s practicum preparation they gained the opportunity to present their project to the executive of the Ministry of Planning and Development who were impressed with the innovative approach and institutionalized the project as a pilot within the South Regional Office of Town and Country Planning Division (TCPD). After the pilot’s initial success it was suggested that it should be continued in all TCPD Regional offices.
The project has been adapted to suit the TCPD and has received PSIP funding as a Transformation Initiative of the TCPD. It is one of three innovative projects , Automation, Digitization and Service Delivery which are soon be launched in the public domain. Through this initiative the Government Services are brought efficiently and effectively in the reach of citizenry utilizing technology and business systems improvements.
Deputy Permanent Secretary (Ag) Marie Hinds, one of the distinguished graduates also earned the title of Top Academic Student for the study, Master of Institutional Innovation and Effectiveness. What’s the secret to this success? DPS Hinds responds “God’s Intent and Will comes first and everything else finds correct alignment.” A statement well noted as she expertly balances a household of young males, one with special needs and wears the hat of leadership in numerous social settings formally. So it is with great pride and joy we salute Ms Hinds in her accomplishment. With leaders in the Public Service such as Ms Bailey, Ms. Lall and DPS Hinds our future is in great hands. Congrats!